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Noticeboard

Can you help us to help you?

Our local population is growing fast and there is a huge demand for appointments, both with the doctors and the nurses. We have been looking at ways to improve appointment availability and have found many appointments are wasted each week because the patient is not booked in with an appropriate clinician. For example:

  • Not all doctors undertake joint injections
  • Not all doctors undertake minor surgery
  • Not all doctors undertake coil fitting
  • Some doctors have more specialised knowledge in particular areas
  • Not all nurses undertake travel vaccinations
  • Not all nurses undertake cervical screening
  • Some nurses have more specialised knowledge in particular areas

If you are booked with a doctor or nurse who is unable to deal with the problem for which you are attending, it is not only a wasted appointment for the doctor or nurse, but also a wasted visit for you as you may be asked to re book.

There are some procedures which cannot be undertaken if there is not a second nurse or a doctor on the premises, for example immunisations.

It helps us to know the reason for routine appointments where equipment needs to be prepared, for example, a particular injection may need to be collected in advance from a central storage area or may even be out of stock and need to be ordered.

We are aware some patients object to being asked the reason for their appointment, our receptionists have received comments such as ‘What has it got to do with you?’ ‘Why do you want to know are you a doctor?’

Please be assured, if your visit is for a medical problem which you do not wish to discuss with the receptionist, we quite understand and are more than happy for you to tell us you would rather not give the reason.

Please

Wherever possible provide the receptionist with a little information regarding the reason for your appointment

Help us to help you.

 

Sharing Your Electronic Record

Your Electronic Records

Electronic records are held in all the places where a patient receives healthcare. In the past these places have only been able to share information from your records by letter, email or phone, which can take time and slow down your treatment.

The secure Electronic Computer system used by Siam Surgery, and other NHS services to hold your records, is called SystmOne. With your consent, this system has the ability to allow healthcare professionals who are caring for you to share your medical information with each other electronically.

Your Decision

You can now choose how your medical information is shared:

Sharing OUT:

This controls whether we can share your electronic record with other NHS Care Services where you are treated.

Sharing IN:

This controls whether we can view information recorded by other NHS Care Services where you have received treatment.

We now need all of our patients to make this decision, so we can record your preferences in our system. When you attend Siam Surgery we will ask you to complete a form to let us know your preferences. However, if you are not a frequent attender at the Surgery, we would be pleased if you could download the form below and send it to us to let us know your preferences.

Download Form Here:

Sharing Your Electronic Patient Record



 
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