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Noticeboard

Can you help us to help you?

Our local population is growing fast and there is a huge demand for appointments, both with the doctors and the nurses. We have been looking at ways to improve appointment availability and have found many appointments are wasted each week because the patient is not booked in with an appropriate clinician. For example:

  • Not all doctors undertake joint injections
  • Not all doctors undertake minor surgery
  • Not all doctors undertake coil fitting
  • Some doctors have more specialised knowledge in particular areas
  • Not all nurses undertake travel vaccinations
  • Not all nurses undertake cervical screening
  • Some nurses have more specialised knowledge in particular areas

If you are booked with a doctor or nurse who is unable to deal with the problem for which you are attending, it is not only a wasted appointment for the doctor or nurse, but also a wasted visit for you as you may be asked to re book.

There are some procedures which cannot be undertaken if there is not a second nurse or a doctor on the premises, for example immunisations.

It helps us to know the reason for routine appointments where equipment needs to be prepared, for example, a particular injection may need to be collected in advance from a central storage area or may even be out of stock and need to be ordered.

We are aware some patients object to being asked the reason for their appointment, our receptionists have received comments such as ‘What has it got to do with you?’ ‘Why do you want to know are you a doctor?’

Please be assured, if your visit is for a medical problem which you do not wish to discuss with the receptionist, we quite understand and are more than happy for you to tell us you would rather not give the reason.

Please

Wherever possible provide the receptionist with a little information regarding the reason for your appointment

Help us to help you.

 

'DID NOT ATTEND' (DNA) POLICY

Every month a number of patients DNA (did not attend) for their appointments.  This causes unnecessary pressure on our appointments system, and can mean that patients may have to wait longer to see their preferred GP.  With an ever-increasing demand for appointments, it is vital that they are not wasted in this manner.  Please help us, and other patients, by always cacelling an appointment you no longer require - this ensures we can offer it to another patient.

Please remember that appointments can be cancelled either by telephoning reception between 08:00 - 18:30 Monday to Friday or online (if you have signed up to SystmOnline).

GENERAL POLICY

If a patient consistently fails to attend a pre-booked appointment, an informal warning letter will be sent to the patient, requesting that in future, should they no longer require an appointment they have made, to please cancel it in good time.

If the patient subsequently fails to attend a further appointment, their access to online and telephone booking, and a choice of available appointments may be restricted.  The matter may be discussed at a Partners Meeting and a majority agreement will be reached as to whether the patient will be removed from the Practice List.

Following the agreement the Practice Manager will write to the patient and explain the reasons for removal.

 
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