'DID NOT ATTEND' (DNA) POLICY
Every month a number of patients DNA (did not attend) for their appointments. This causes unnecessary pressure on our appointments system, and can mean that patients may have to wait longer to see their preferred GP. With an ever-increasing demand for appointments, it is vital that they are not wasted in this manner. Please help us, and other patients, by always cacelling an appointment you no longer require - this ensures we can offer it to another patient.
Please remember that appointments can be cancelled either by telephoning reception between 08:00 - 18:30 Monday to Friday or online (if you have signed up to SystmOnline).
If a patient consistently fails to attend a pre-booked appointment, an informal warning letter will be sent to the patient, requesting that in future, should they no longer require an appointment they have made, to please cancel it in good time.
If the patient subsequently fails to attend a further appointment, their access to online and telephone booking, and a choice of available appointments may be restricted. The matter may be discussed at a Partners Meeting and a majority agreement will be reached as to whether the patient will be removed from the Practice List.
Following the agreement the Practice Manager will write to the patient and explain the reasons for removal.