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Flu Vaccinations at Siam Surgery

Can you help us to help you?

Our local population is growing fast and there is a huge demand for appointments, both with the doctors and the nurses. We have been looking at ways to improve appointment availability and have found many appointments are wasted each week because the patient is not booked in with an appropriate clinician. For example:

  • Not all doctors undertake joint injections
  • Not all doctors undertake minor surgery
  • Not all doctors undertake coil fitting
  • Some doctors have more specialised knowledge in particular areas
  • Not all nurses undertake travel vaccinations
  • Not all nurses undertake cervical screening
  • Some nurses have more specialised knowledge in particular areas

If you are booked with a doctor or nurse who is unable to deal with the problem for which you are attending, it is not only a wasted appointment for the doctor or nurse, but also a wasted visit for you as you may be asked to re book.

There are some procedures which cannot be undertaken if there is not a second nurse or a doctor on the premises, for example immunisations.

It helps us to know the reason for routine appointments where equipment needs to be prepared, for example, a particular injection may need to be collected in advance from a central storage area or may even be out of stock and need to be ordered.

We are aware some patients object to being asked the reason for their appointment, our receptionists have received comments such as ‘What has it got to do with you?’ ‘Why do you want to know are you a doctor?’

Please be assured, if your visit is for a medical problem which you do not wish to discuss with the receptionist, we quite understand and are more than happy for you to tell us you would rather not give the reason.

Please

Wherever possible provide the receptionist with a little information regarding the reason for your appointment

Help us to help you.

 

Patient Grouppatient survey

We are always keen to hear our patient's opinions on the service we provide, together with any suggestions for ways in which we can improve. We have a Patient Group which meets regularly, to which we are always pleased to welcome new members. If you would like to come along to our next meeting, please either complete one of the forms below, or contact our practice manager.

complete the form Complete the Patient Group Sign-up Form Online

If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.

download the pdf form Download the pdf version of our sign up form

 

We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

Many thanks.

The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly

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Patient Participation Group Annual Report

At our Patient Participation Group Meetings this year, we have focused on topics which our patients have told us matter to them. Our aim is to provide the best possible care for our patients and we are happy to be guided by their suggestions, comments and feedback.

We are very grateful to, and would like to offer our thanks to, the members of our Patient Participation Group. We value their support and are extremely grateful for the time and effort they devote to sharing their experiences with us, advising us, and helping us to improve the service we provide. Please click on the link below to view our report for 2014-15.

Patient Participation Report 2015.docx

 

 

 
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