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12th December 2024 - You may have noticed that we've experienced some significant disruptions this week with network outages affecting our phone lines and clinical systems for up to one hour at a time. This has a negative impact on patient care and our ability to provide services as usual. It also places a lot of stress and pressure on our team.
Unfortunately, this isn't the first time these issues have occurred in recent weeks, and we're aware that other GP surgeries in Suffolk have been affected at the same times. These disruptions are not acceptable to us, and collectively we are seeking urgent action to ensure that we won’t continue to face these problems moving forward.
We apologise to anyone who has been affected by this and would like to thank you for your patience and understanding during this time.
Face masks
We would like to politely request that all those with symptoms of respiratory illnesses (sore throat, cough, fever) who are able to wear face masks please so do when visiting Siam Surgery. This will help to prevent the spread of infection amongst our patients but also our staff group who we rely on being well in order to continue our service.
There are face masks available at reception and in our waiting room, please help yourself.
Please try to arrive no more than 5 minutes before your appointment time if at all possible. This helps to lower the number of people in the waiting room at any one time.
Thank you.
Welcome to Siam Surgery
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need.
As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
We are located at Sudbury Community Health Centre.
The website is updated on a regular basis.
Appointments
We offer our patients a choice of face to face, telephone, and video consultations.
Evening and weekend appointments are available at Siam Surgery or at an NHS service nearby. This includes routine appointments, vaccinations, long term health condition reviews, health checks and screenings.
Please let our reception team know if you would prefer a weekend or evening appointment when booking.
Please only use this service for NON-URGENT requests or queries and allow up to 2 working days to receive a reply (this inbox will be monitored Monday to Friday 8am-6:30pm). Unfortunately you will not be able to request an appointment through this service.
Please start your email with the following information:
- Name
- Address
- Date of Birth
- Telephone Number
To assist us with our response please ensure each email relates to ONE patient only.
Keep your records up-to-date
Please remember to update us if there are any changes to personal information for you and/or anyone you care for. You can do this either by entering your new information in your online services account, or by informing our reception team.
Personal information includes:
Full name
Address
Telephone number
Email address
Armed Forces Veteran Friendly Accredited GP Practice
We are proud to be an Armed Forces veteran friendly accredited GP practice.
This means that, as part of the health commitments of the Armed Forces Covenant, we have a dedicated clinician (Nurse Practitioner - Phil McKeogh) who has a specialist knowledge of military related health conditions and veteran specific health services. This is important in helping ex-forces to get the best care and treatment.
If you are ex-forces, please let us know next time you make contact with the surgery so we can ensure you have access to the best possible care.
For more information on NHS services for veterans see the NHS websiteby following the link below.
