To cancel your appointment please do so via your SystmOnline account or email firstname.lastname@example.org. If you are unable to do either of these, please call the reception team on 01787 322420.
All surgeries are by appointment only. Appointments can be made by telephone on Monday to Friday 08:00 – 18:30.
This is a group practice and you are welcome to see any doctor you wish, but please note that you may be offered an alternative doctor if your first preference is not available.
If you need an urgent appointment a doctor will see you as soon as possible, this will usually be the same day, except at weekends when other arrangements apply.
Please be aware that we, along with most GP surgeries across the UK, are experiencing an unprecedented demand on our services which often exceeds our capacity for safe working and unfortunately our resources are not limitless. At times we might be unable to offer you the specific appointment that you have requested however you will always be provided with appropriate alternative options.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception as soon after 8:00am as possible.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Cancellations & Reminders
Cancel an Appointment
Every month a number of patients DNA (did not attend) for their appointments. This causes unnecessary pressure on our appointments system, and can mean that patients may have to wait longer to see their preferred GP. With an ever-increasing demand for appointments, it is vital that they are not wasted in this manner.
Please help us, and other patients, by always cancelling an appointment you no longer require - this ensures we can offer it to another patient.
Please remember that appointments can be cancelled by telephoning reception between 08:00 - 18:30 Monday to Friday or you can email email@example.com at any time to suit you.
DNA General Policy
If a patient consistently fails to attend a pre-booked appointment, an informal warning letter will be sent to the patient, requesting that in future, should they no longer require an appointment they have made, to please cancel it in good time.
If the patient subsequently fails to attend a further appointment, their access to online and telephone booking, and a choice of available appointments may be restricted. The matter may be discussed at a Partners Meeting and a majority agreement will be reached as to whether the patient will be removed from the Practice List.
Following the agreement the Practice Manager will write to the patient and explain the reasons for removal.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
You can opt out of this by letting the receptionist know you do not want to recieve text messages.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Late For Your Appointment
Please attend your appointment on time, if you are late the clinician will always will do their best to fit you in however it might not be possible for you to be seen and you could be asked to rebook your appointment for another day.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.